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Delivery and Shipping

Our standard delivery is currently through the Australia Post service for parcels within Australia. All parcels to customers are registered so that we can determine if the parcel has been delivered correctly. However there will be times when we may need to use commercial couriers with no added cost to the customer. If for any reason there is a need to charge the customer an additional fee, this will be done with the customers consent first.

All deliveries are sent to the customers preferred delivery address. This can be a home address, a P.O.Box address, a work address or another convenient address. The address can change on a per order basis, all that we require is that your postal address stay updated. Please make sure that the delivery address is correct, particularly hard to find or confusing address locations. For remote locations please use the most convenient delivery address. In our experiences we have found that P.O.Box addresses to remote locations work best. For delivery to work/office locations specify the company name, customer name, building number and name (if available), level or floor, suite number (if applicable), department name, daytime or mobile phone number, work phone extension number and any other information that is required to get the parcel delivered to the proper destination.

When deliveries are made we expect that there should be someone available to receive the parcel, and if at a place of work please advise the receiving area that you are expecting a personal parcel so that they can advise you when it has arrived. Parcels are usually delivered between 7 am and 7:30 pm depending on the location and method. However please note that these delivery times may vary on a day to day basis, as circumstances beyond our control may come in to play, thus we can not be held liable for such issues. Our only responsibility is to have your order to you within a maximum of 7 days, unless otherwise stated or agreed by you. The standard service is 3 days to major capital cities and metropolitan areas, however other areas can take up to 7 days. It is important that if you have not received your parcel within 7 days, please contact Back to Organic via email or by phone on 02 9807-8633.
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