We only have two Shipping fee structures which are applicable Australia Wide.
Exceptions: For large and bulky orders, excess shipping may be added. We will notify you before the order is shipped.
- Flat shipping of $11 for all orders Under $130 - after any discounts have been calculated, and before GST has been added.
- Free Shipping for all orders over $130 - after any discounts have been calculated, and before GST has been added.
All deliveries are sent to the customers preferred delivery address. The address can change on a per order basis, all that we require is that your postal address stay updated. Please make sure that the delivery address is correct, particularly hard to find or confusing address locations. For remote locations please use the most convenient delivery address. In our experiences we have found that P.O.Box addresses to remote locations work best.
When deliveries are made, we expect that there should be someone available to receive the parcel, otherwise you may instruct us to allow the delivery company with an "Authority to Leave". However, when using this option, all the responsibility will be incurred by the receiver. Please note that delivery times may vary on a day to day basis, as circumstances beyond our control may come in to play, thus we can not be held liable for such issues. Our only responsibility is to have your order to you within a maximum of 7 days, unless otherwise stated or agreed by you. The standard service is 3 days to major capital cities and metropolitan areas, however other areas can take up to 7 days. It is important that if you have not received your parcel within 7 days, please contact Back to Organic, via email or by phone on 02 9807-8633.